Yes, we are able to write a complimentary personalised message of up to 3 words on the cake board in chocolate. We also provide complimentary "Happy Birthday" toppers and two gold or silver candles for each cake.
If you're after a custom cake toppers (surcharges apply), let us know in your order notes and we'll be in touch.
Our driver sends out a text with approximate time of delivery and his contact details the day before the delivery occurs, so check your messages and let your driver know that you'll be home to receive the cake!
The driver will text or call you 30 minutes in advance to let you know that he'll be arriving. If you are not home, or do not respond to texts, the driver will wait 15 minutes before leaving for the next order. A re-delivery surcharge of $20 applies!
We're well prepared for our cake deliveries to be able to cope with Sydney's heat, however, if you've found that the cake is damaged or has melted upon delivery. Let the driver know that you're not happy with the state of the cake and simply reject the delivery.
Then, let us know on 0420 793 383 as soon as possible so that we can organise a new cake for re-delivery on the same day or another day if possible. If re-delivery is not possible, we'll contact you for a full refund.